Terms of Business
Our standard Business Terms including acceptance of work, charges, invoicing and payment terms.
Charges for work
The costs and fees relating to work to be undertaken by Digital Forest Interactive Ltd. or our associates will be defined in writing in the form of a quote, for incidental work, or a full Scope of Works for larger projects. This quote and Scope document will be provided to the client prior to engagement and will form the contractual basis of the work undertaken.
Fees are calculated on a package basis, a per project basis for full web design and print projects and on an hourly basis for incidental design and development work. Our current hourly rate is detailed in the quote if relevant. We reserve the right to alter our pricing structure in line with current inflation rates as and when required.
Estimates and contracts provided will remain valid for three calendar months from the date that they were compiled. We reserve the right to alter our pricing structure if an estimate or contract has not been accepted during this time.
Invoices and payment.
We are unable to commence work on any project without receiving confirmation in writing in acceptance of the quote or Scope, along with payment for the initial stage of work if stipulated in the Quote or Scope document. This initial invoice will amount to 25% of the total project fee and is not refundable.
The remainder of the Invoice will become due upon project completion,. At which time copyright and ownership will be transferred to the client. Digital Forest Interactive Ltd. shall retain ownership of the Goods until they are paid for. If this occurs, the Buyer is responsible for taking reasonable care of the Goods whilst they are in their possession.
In receiving or carrying away the goods, the buyer acknowledges that they are his responsibility and are free from any obvious fault. It is the buyer’s responsibility to advise of any other faults in writing on or before the seventh day after delivery.
Our payment terms are: Payment within 14 days from the date of invoice. Failure to make full settlement within 30 days of the date of any invoice issued may incur a late payment penalty charge of 5%. This will be applied to all outstanding amounts and will continue to accrue on a monthly basis until full settlement has been made by the client.
Failure to make full settlement within 60 days of the date of any invoice issued will result in the suspension of all services.
Failure to make full settlement within 90 days of the date of any invoice issued may result in the enforcement of legal action to recoup outstanding amounts from the client. These amounts include but may not be limited to unpaid invoices and any fees and costs incurred as a result of legal action taken.
Cancellation and refunds
Digital Forest are committed to customer satisfaction. If you are unhappy with any product or service you may terminate your agreement at any time. For prepay contracts these are non-refundable and will not be renewed at the end of the agreement period although should you wish the account can be suspended immediatly. Where work has been contracted we will only charge for the work completed to date, and we will refund any additional amount outstanding.
Assignment.
We reserve the right to assign all or part of any project to trusted sub-contractors with whom we have worked previously. This action would only be taken if a particular sub-contractor possesses a specific and/or unique skillset which would be of significant benefit to the project in question.
Governing law and jurisdiction
The laws of England and Wales shall govern this agreement.
Article Date: 31st August 2006 |
