Support Knowledgebase

Our online repository for any issues, bugs, and other advice on using messagepac.

Apple mail users get winmail.dat files as attachments

This happens when the email passes through a Microsoft Exchange server and you are set in the Outlook user’s contacts as someone who can receive messages in “Rich Text”. This saves the attachments as Microsoft TNEF stream files.

Changing the permissions on a Content Group

Content Groups can be restricted from access from any permissions group. This can be easily changed in the Messagepac Administration Control Panel.

Setting up a spam rule in Outlook

If you use our spam tagging feature, available on all our hosting accounts, you can automatically file all tagged mail into a folder for review or deletion. This support article tags you through the basic steps for doing this.

How to reduce and block spam on mail accounts

We all hate spam! it has become a real problem, not only for those receiving it in thier mailbox, but also for those of us running servers and the backbone of the internet itself. At Digital Forest we have a number of tools for dealing with spam that can make you life a little easier...

How to minimise your risk of getting spam

Most of us are familier with spam, what it is and hoow annoying it can be. Spam has reached epidemic proportions of late. In 2005, e-mail management company Postini announced that only 12% of all e-mail is legitimate! But there are ways to reduce our vulnerability to being spamed.

Messagepac™ example block layout

Messagepac™ uses a number of editable static blocks and articles to allow users to edit their own content on the site. This sample layout plan allows you you see how the editable blocks are placed and how the site templates work in conjunction with user defined content.

Setting up Outlook Email accounts

This is a step by step, detailed account with Screenshots, of how to setup a new POP email account  in Microsoft Outlook. This should be the same, if not very similar, for all versions of Outlook.

Using the WYSIWYG Editor

One of the strongest features of the Messagepac™ system is that freeform text is entered using a WYSIWYG (what-you-see-is-what-you-get) style of editor. In essence, if you can use a simple word-processor you will be able to use the content editor with ease.